Play responsibly,
keep yourself safe
At viptaka, your safety is just as important to us as your enjoyment. We are committed to giving every player the right information and the tools they need to make sure gambling never becomes a problem.
What responsible gambling is and why it matters
Online casino and sports betting are primarily a form of entertainment. But when they go beyond entertainment and become a dependency, they can have a serious impact on personal and family life. viptaka believes that an informed player is a happier player.
Every user is responsible for following our terms and conditions, and reading them will help you understand when an account may be restricted and how to request self-exclusion.
Before you play, remember — winning is not guaranteed. The outcome of every bet depends on chance and is mathematically in the casino's favour. Only bet money that you can afford to lose without it affecting your daily life.
Under our privacy policy, data about your gambling behaviour is stored and may be used to identify harmful patterns when needed — this is part of how we keep you safe.
Age verification is mandatory
No one under the age of 21 in Bangladesh may open an account or play at viptaka. Deposits are not accepted without age verification.
Tools to set your own limits
viptaka helps you stay in control of your own gambling. Use the tools below at any time.
Daily / weekly deposit limit
You can set a maximum amount you are allowed to deposit within a given period. Once the limit is reached, no further deposits will be accepted.
Set a loss limit
Decide in advance the maximum you are willing to lose in a day or a week. Once that limit is reached, gambling will be stopped automatically.
Session time limit
Set how long each gambling session will last. Once the time is up, your account will automatically take a break.
Maximum single bet limit
You can cap the maximum amount placed on a single bet, so you do not lose a large amount in one go.
Temporary break (cooling-off)
You can temporarily close your account for 24 hours, one week, or one month — no reason required.
Long-term self-exclusion
Request to close your account for 6 months or permanently. During this time your account will be completely inactive and all marketing communications will stop.
Submit a self-exclusion request
Fill in the form below and our support team will contact you and help you complete the process.
Self-exclusion form
Your account will be processed within 24 hours of submitting this request.
Alternatively, contact us directly via live chat or email.
Recognise the warning signs
Gambling addiction usually develops gradually. If you notice any of these signs in yourself or a family member, seek help promptly.
Chasing losses
Placing more bets after a loss with the thought of "winning it back" — this is the most common sign of addiction.
Spending beyond your means
Using money set aside for household expenses, a child's education, or debt repayment to place bets.
Keeping it secret
Hiding the amount you gamble or the money you have lost from family or friends.
Loss of focus
Thinking only about gambling instead of giving attention to work, family, or other responsibilities.
Gambling with borrowed money
Borrowing from friends, relatives, or financial institutions to fund bets.
Stress and anxiety
Feeling irritable, angry, or restless when unable to gamble — this does not happen with ordinary entertainment.
Build healthy gambling habits
The key to responsible gambling is this — gambling is a small part of your life, not the whole of it. Keeping to the habits below will ensure gambling stays within the bounds of entertainment.
- Set a budget before you start playing and stick to it.
- Set a time limit — if you sit down without watching the clock, hours can pass without you noticing.
- Never place bets under the influence of alcohol or substances.
- Stop when you lose — placing a "recovery bet" out of emotion can lead to bigger losses.
- Do not treat gambling as a source of income — it is entertainment only.
- Take regular breaks and spend time on other hobbies and social activities.
Read our FAQ — it has detailed answers about setting limits, self-exclusion, and account management.
Remember: Winning is a bonus — the main point is to enjoy yourself. If you feel frustrated rather than happy after a session, that is a signal it is time to take a break.
Where to get help
Do not carry the burden alone — reach out for help. Your family, professionals, or our support team are always here.
viptaka live chat support
Our support team is available in Bengali and English via live chat 24 hours a day, 7 days a week. Tell us directly about self-exclusion, setting limits, or any concern you have.
Contact by email
If you are not comfortable talking on live chat, contact us by email. We reply in Bengali and treat your matter with complete confidentiality. Email: [email protected]
Family and trusted people
Telling a close family member or a trusted friend may feel difficult, but it is the most effective first step. An open conversation can go a long way towards resolving the problem.
Mental health professionals
Gambling addiction is a mental health issue. Psychiatrists and counsellors are available at government and private hospitals across Bangladesh — seeking their help is not a weakness, it takes courage.
Professional counselling services
Various NGOs and organisations across the country offer free or low-cost counselling for behavioural addictions. Contact your local health centre or social services office.
Parental controls
To protect any underage members of your household, use parental control software on your devices and keep your login details private.
Protecting minors
viptaka strictly follows a 21+ age policy. Age is verified at registration and identity confirmation is required to keep an account active. We believe it is important for the whole family to follow this rule together.
If there are children or teenagers in your home, take the following steps:
- Keep a password or Face ID lock active on your devices.
- Do not share your viptaka account login details with anyone.
- Avoid saving passwords in your browser.
- Set up age-appropriate filters and parental controls on your devices.
- Have open discussions about gambling within the family and make children aware of the risks.
What to do if you find an underage account?
If you suspect someone you know who is under 21 is using viptaka, notify us immediately via live chat or email. We will investigate promptly and take the necessary action.
Frequently asked questions — responsible gambling
Answers to common questions about responsible gambling are provided below.